IndiGo maintained its lead position with 49 per cent share of the domestic passenger market in May. SpiceJet's market share increased to 14.8 per cent in May, giving it the number two spot. The market share of Air India, GoAir, AirAsia and Vistara were 13.5 per cent, 11.1 per cent, 6.3 per cent and 4.7 per cent, respectively, in May this year.
Indian fliers regularly face issues like lost baggage, refund on cancellation and harassment by staff at airports
Domestic air traffic in April this year consisted 10.99 million passengers as compared to 11.51 million passengers in the same month last year, signifying a fall of around 4.5 per cent,
He said the incident occurred on August 12 at the busstahd and the police were informed about it Saturday evening.
A police officer said Kataria was called on Tuesday for questioning to know the sequence of the incident.
A Malayalam film actress has lodged a complaint with the police alleging harassment by a male passenger on board an Air India flight bound for Kochi.
IndiGo's president and director Aditya Ghosh apologised for the incident and said stern action was taken against an airline staff for manhandling the passenger.
A passenger was arrested for allegedly attempting to open the emergency exit door of an IndiGo flight from Nagpur to Bengaluru prior to take-off, police said.
The FIR further stated that this misconduct was spotted by the cabin crew and, subsequently, a verbal warning was issued by the cabin supervisor of the flight.
The service will be launched on a few select trains to facilitate passengers to contact onboard staff through SMS or phone call for complaints related to cleanliness in coaches, toilets and other problems faced during journey.
The boy wanted to check whether it could be traced back to him or not, police said.
Recently, an Air India flyer sent a legal notice to the airline seeking damages of Rs 30 lakh for the breach of personal data of 4.5 million passengers, including her husband and herself. Air India had informed the complainant of the data leak a month earlier, after it emerged that its passenger service system provider fell prey to a cyberattack in February. However, in the absence of a data protection law, India lacks a mechanism for compensation or grievance redress of consumers in such cases, say experts. Advocate Virag Gupta, a New Delhi-based cyber law expert, explains that a legal notice is a good beginning in the Air India case, but it raises many questions. These include whether sensitive personal information has been leaked and whether the airline is responsible or not, given that a passenger service system provider was also involved.
Management and leadership changes, in addition to synchronising operations between all its airlines, are showing visible results for Air India. Data from the Directorate General of Civil Aviation (DGCA) show that there has been a marked improvement in key operational parameters of Air India after the Tata group took complete control of the national airline in January. One of the most dramatic improvements has been noticed in Air India's passenger load factor (PLF) - a crucial metric of capacity utilisation of an airline's fleet that shows how many seats it has been able to fill on every flight.
Spicejet receives maximum complaints regarding refunds
Air India Express on Thursday cancelled 85 flights or around 23 per cent of the total daily capacity as the disruptions due to the cabin crew shortage continue and said Air India will operate services on 20 of its routes to minimise inconvenience to passengers.
As photographs and video clips were distributed on social media, aviation security watchdog BCAS issued show cause notices to IndiGo and Mumbai airport operator MIAL over the incident, official sources said on Tuesday.
The police detained a couple after they mentioned about "a bomb in the bag" -- which turned out to be a false alarm -- during security check at Goa's Dabolim International Airport, delaying the flight they were to board by almost 90 minutes, an official said on Wednesday.
Both parties will discuss the issues and there will be a meeting again on May 28, he said.
A case has been registered against six unidentified passengers on Friday in connection with the hijack alarm incident involving an Air India flight at the international airport in Thiruvananthapuram.
Sugata Bhattacharjee, a United States-based doctor of audiology who was seated next to the accused in business class on the flight to Delhi, in a handwritten complaint to the airlines stated that the distressed passenger was made to go back to her soiled seat despite four seats in the First Class being vacant.
Railway Minister Suresh Prabhu has promised to have an effective complaint redress system and bring about accountability on the part of officers in rail functioning.
It neither mentions timelines for refund or compensation, nor talks about penal provisions for airlines.
Suresh Prabhu announced ambitious plans.
In a series of tweets and a Facebook post, the journalist, identified as said she was verbally abused and then attacked by the other woman, whose complaint was that she was paying the most and still getting dropped last. The journalist said she was targeted when she tried to defend the driver.
Five people died in rain-related incidents in Delhi Friday as Monsoon arrived with a fury early in the morning, lashing the city with its highest rainfall in a single day of June in 88 years which brought it to a standstill with streets flooded, traffic in chaos and some commuters stranded on roads.
Mayank Agarwal is believed to be out of danger after drinking liquid from a pouch, which he thought was water and was kept on his seat as he was on board with IndiGo airlines
A 30-year-old Bangladeshi national was arrested in Mumbai for allegedly sexually harassing a female flight attendant on board a Muscat-Dhaka flight travelling via Mumbai, a police official said on Friday.
The e-catering service is at present available on 1,350 trains.
In yet another blow for cab service provider Uber, a case has been registered against one of its drivers for misbehaving with a female passenger.
This incident happened on December 6 on Air India flight 142 and the pilot of the aircraft reported the matter to the Air Traffic Control (ATC) at the Indira Gandhi International (IGI) Airport about it, following which the male passenger was apprehended. It was not known which class the passengers were travelling.
The service launched in January has seen tepid response so far.
Taking its crew to task for lack of discipline, Air India on Wednesday suspended a pilot and ten cabin crew members for delaying some recent flights, including an international service, by not reporting for duty on time.
A sudden downpour in Delhi caught citizens off guard and caused heavy waterlogging and traffic jams on Tuesday while Mumbai breathed a sigh of relief as showers stopped a day after heavy rain brought the metropolis to its knees.
The Supreme Court has chided the airline companies for frequent loss of passengers' baggage and upheld a Rs 9.3 lakh penalty imposed on international carrier Royal Jordanian Airlines for misplacing a couple's baggage.
The sources said that during the boarding, the male passenger behaved in an unruly manner and touched the female cabin crew member inappropriately.
The Mumbai police have arrested a male passenger after a crew member of a Delhi-bound flight from Mumbai heard him talking about 'hijacking' on phone, an official said on Friday.
The Indian aviation sector is flying high with domestic passenger traffic posting strong growth for the seventh straight month in July.
An Indian-origin man has been arrested and charged with sexually assaulting a fellow-passenger on board a Delta flight. Ranchhodbhai Lakha, 61, of Georgia is being charged in a federal criminal complaint with assault and sexual assault.
Enraged by Sophia's sloganeering, Soundararajan, also on board the aircraft, got into a verbal spat with the her and later, allegedly with the police, who were stationed at the Tuticorin airport.
Now, harried air travellers can lodge their complaint on any problem faced by them relating to flights or airport facilities directly to aviation regulator DGCA for speedy action.
